Dive Into Advanced – XL Axiata is currently testing a new method for registering prepaid SIM cards through biometric technology, specifically facial recognition. During the registration process, customers will scan their faces, and the system will match their facial features with existing population data.
This initiative by XL Axiata aims to enhance the security of prepaid SIM registration through the implementation of biometric technology.
The innovation is designed to simplify the process for customers. With biometric technology, XL Axiata customers can now register their prepaid SIM cards using facial recognition.
According to a statement from XL Axiata on Sunday (September 15, 2024), the trial for prepaid SIM registration using facial recognition technology was conducted under the direct supervision of Sumini, Chairperson of the Monitoring & Evaluation Team for Telecommunications Services and Customer Protection at the Ministry of Communication and Information Technology (Kominfo).
The event was also attended by Wayan Toni Supriyanto. Director General of the Postal and Informatics Services at Kominfo; Yessie D. Yosetya, Director & Chief Enterprise Business and Corporate Affairs Officer at XL Axiata; and Rico Usthavia Frans, Director & Chief IT Digital Officer at XL Axiata.
Yessie D. Yosetya, Director & Chief Enterprise Business and Corporate Affairs Officer at XL Axiata. Stated that this innovation aims to provide the best experience for customers.
“We hope this innovation will offer convenience, security, speed, and reduce the potential for data falsification or duplicate identities,” Yessie said.
She also noted that facial recognition technology has been widely adopted across various sectors, such as banking and security.
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XL is now a pioneer in implementing this technology within the telecommunications sector. The company hopes that through this trial, they will receive feedback from customers to improve their services further.
During the prepaid SIM registration process using biometric technology. XL Axiata customers will be asked to scan their faces using the available devices. The collected biometric data will be automatically validated against government population records.
The purpose of this process is to confirm that the registering customer is the legitimate owner of the identity. Facial recognition technology also allows for more accurate identity verification and speeds up the prepaid SIM registration process.
Additionally, this process aligns with the Know Your Customer (KYC) standards implemented in the industry to ensure customer data validity and minimize the risk of fraud or identity misuse.
This customer service innovation is also part of XL Axiata’s efforts to support government regulations on prepaid number registration. Which aims to enhance security and prevent misuse of telecommunications services.
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